Our Privacy Policy

At Dynamic Driving School we know how important it is to protect your personal information. We want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to outline our guidelines for the collection and use of personal information by Dynamic Driving School.

What information does Dynamic Driving School collect and how is it used?

At Dynamic Driving School, we collect two types of information: personal information and non-personal information. With your consent we may use your personal information for a number of different purposes, for example to:

• fulfill requests for services or information;
• provide customer services;
• offer new products and services;
• measure and improve the effectiveness of our Web Sites or our marketing endeavours; and
• tailor our offerings to your needs.

Personal information typically includes your name, address, phone number, and e-mail address. You can always choose not to provide us with any of your personal information. However, if you make this choice we may not be able to provide you with the service, or information that you requested.

Your implied consent

In some cases, your consent is implied if we ask you to provide personal information with a stated purpose. For example, we can only deliver the information you have requested if you provide us with your address and phone number.

Your express consent

In other cases, we will ask you to give your express consent to use your personal information to advise you of services that may be of interest. You always have the opportunity to "opt out" of having your information used for this purpose. For example, when you subscribe to our newsletter, we will also ask for your express consent to send you promotional information.

Withdrawing your consent

If you have "opted in" or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe. For example, each e-mail we send you will tell you how to decline further e-mail.

Information Dynamic Driving School collects from you

Listed here are some examples of the ways that we collect information about you and how we use it.

Purchases

When you purchase a Dynamic Driving School product or service, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request. If we collect this information, we will also ask for your consent to use this information to send you promotional information on services.

Our Web Sites

While using our Web Sites, you may be asked to voluntarily provide certain personal information (such as your name, email address, postal address, telephone number, or credit card information). We use this information to complete your transaction and to apply for access to certain special features and functions of the Web Sites. If you choose not to provide requested personal information, you will not be able to use certain features of the Web Sites.

With any of the services on our Web Sites, we may also use your personal information to contact and correspond with you and to respond to your inquiries. With your consent, we may send to you, from time to time, email or other communications regarding goods or services we believe will interest you.

All references to our Web Site in this Policy means dynamicdriving.ca

Sign-Up for Newsletters or Updates

Dynamic Driving School also offers a variety of newsletters. You can choose to subscribe by visiting our Web Sites or when shopping in our stores. To enroll, we will collect your contact information (such as name and e-mail address). This information will only be used to send you the newsletter.

Information Dynamic Driving School Collects Automatically

Like many other Web sites, we automatically collect certain non-personal information regarding Web site users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Web Site, the Internet address of the Web site from which you linked directly to the Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This non-personal information is used for Web Site and system administration purposes and to improve the Web Site.

Links to Other Web Sites

Our Web Site may contain links to other Web sites or Internet resources. When you click on one of those links you are contacting another Web site or Internet resource. Dynamic Driving School has no responsibility or liability for or control over those other Web sites or Internet resources or their collection, use and disclosure of your personal information.

We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.

Does Dynamic Driving School disclose the information it collects?

Dynamic Driving School does not sell your personal information nor share your information with third parties.

Disclosure to Service Providers

Dynamic Driving School may share your personal information with certain service providers in order to provide products and services to you, to verify and validate information, and to address customer service matters. To reduce the risk of fraud or misuse of personal information, Dynamic Driving School may also verify your personal information, including but not limited to your address and credit card information, with third party service providers.

We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with this Policy. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.

Legal Disclosure

Dynamic Driving School may disclose your information as permitted or required to by law; for example:

• to a government institution or other person or entity that has asserted its lawful authority to obtain the information;
• where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity;
• to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;
• to comply with court rules regarding the production of records and information; and
• to our legal counsel.

How does Dynamic Driving School protect my information?

The security of your personal information is a high priority for Dynamic Driving School. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.

Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.

How can I verify my information?

You can check your information to verify, update, or correct it, and to have any obsolete information removed.

You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

You can also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.

When is my information removed?

We keep your information only as long as we need it for the products and services you're using and for a reasonable time thereafter or to meet any legal requirements. We have retention standards that meet these requirements. We destroy your information when it is no longer needed, or we remove your personally identifiable information.

You can also request that we remove your information from our records. Subject to our requirements for continued retention of your information, for example, for billing, audit, or warranty purposes, we will make every reasonable effort to honour your request.

How can I contact Dynamic Driving School?

Dynamic Driving School is responsible for all personal information under its control. Our Privacy Manager is accountable for Dynamic Driving School's compliance with the principles described here. If you have any questions, concerns or complaints about the privacy policies please contact us at:

Dynamic Driving School
1096 West Third St.
North Vancouver BC
V7P 3J9
Canada

604-617-9103

E-mail: info@dynamicdriving.ca

We will respond to your request or investigate your concern as quickly as we can.

Will this Privacy Policy change?